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ONLINE ORDER

How can I place an order online?

Browse and shop on the website. Once you have chosen your article in the size you require, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’.When proceeding to checkout, you can create a customer

Has my order been placed?

After confirming your order, you will receive a confirmation email containing the details of your order.  If you have created an account, you can track the status of your orders by connecting to your order history in My account. If you have any quest

What are the order preparation and shipment timelines?

Delivery times depend on the country where you want to receive your order. You can find the delivery timelines on our Shipping and Delivery portal below: https://spyder.eu/pages/shipping-delivery. Order preparation and shipment times are added to del

Can I cancel or edit my online order?

Due to our automated processes and systems it is virtually impossible that we can cancel your order or modify the shipping address. However, if we are informed very early it's possible that we can cancel your order or modify the shipping address. Und

How can I obtain a copy of my invoice?

If you need a copy of your invoice from a previous online purchase you can call us at:. EU Phone +33  9 78 45 33 24. UK Phone +44 1273 920669. or email [email protected] with your original order # and one of our representatives would be more than

Does Spyder offer price adjustments?

Spyder does not offer price adjustments on previous orders for current sale prices. If you are interested in receiving the current sale price, we recommend following the returns process to have your items return for a refund, then placing a new order

Official Spyder websites

Below is a list of OFFICIAL Spyder websites. If you come across a website with Spyder in the URL website address and it not in the list below, there is a better than good chance that the website is a scam website designed to get your credit card info

Can my order be gift-wrapped?

For the time being, we are unable to offer this service.

Why is the status of my order "cancelled"?

Your order may be cancelled if the article ordered is out of stock. If the article is out of stock, a refund notification will be sent to you right after the cancellation of your order. Feel free to contact our customer service at [email protected]

I haven’t received a confirmation email for my order, is it normal?

If you placed your order using your account: - Check that your email address is correct when connecting to My account. - Check that your confirmation email hasn’t gone to your spam or junk mail folders. - You can also check that your order has been p

Can I order over the phone?

Unfortunately, it is not possible to order over the phone due to GDPR compliance. You need to place your order online directly on www.spyder.eu