The INSYDER Loyalty Rewards Program is available for European customers on https://spyder.eu/. Please check the countries we deliver to in order to know if you are eligible for the INSYDER Loyalty Rewards Program here.

The INSYDER Loyalty Rewards Program is available for European customers on&#x202F;<a href="https://spyder.eu/" id="isPasted">https://spyder.eu/</a>. Please check the countries we deliver to in order to know if you are eligible for the INSYDER Loyalty Rewards Program&#xA0;<a href="https://eu.spyder.com/pages/shipping-delivery" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">here</a>.

I’m from outside the European countries, Switzerland and the UK, can I join?

Create an account on https://spyder.eu/ account/register  to become a Member. Membership is free. Visit https://spyder.eu/pages/loyalty-terms-conditions for more information. Please note that if you create an account while ordering from us you will b

Create an account on <a href="https://eu.spyder.com/account/register" style=" text-decoration: underline;">https://</a><a href="https://spyder.eu/" id="isPasted">spyder.eu</a>/ account/register &#x202F;to become a Member.Membership is free. Visit&#x202F;<a href="https://eu.spyder.com/pages/loyalty-terms-conditions" id="isPasted">https://spyder.eu/pages/loyalty-terms-conditions</a>&#x202F;for more information.&#xA0;Please note that if you create an account while ordering from us you will be subscribed automatically to the Loyalty Rewards Program.

How do I join the Rewards program?

Available on:
Mon-Thu: 8 am - 17 pm 
Fri: 08 am - 16 pm

Spyder

THE PROGRAM

INSYDER LOYALTY PROGRAM

How can I place an order online?

Has my order been placed?

What are the order preparation and shipment timelines?

Can I cancel or edit my online order?

How can I obtain a copy of my invoice?

Does Spyder offer price adjustments?

Official Spyder websites

Can my order be gift-wrapped?

Why is the status of my order "cancelled"?

I haven’t received a confirmation email for my order, is it normal?

Can I order over the phone?

ONLINE ORDER

Do I have to create an account to place my order?

Why should I create a Spyder account?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

I have forgotten my password, what should I do?

MY ACCOUNT

How much does shipping cost?

What countries do you deliver to?

I still have not received my order. What should I do?

Part of my order is missing, is this normal?

My parcel has been damaged, what should I do?

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

How can I track the delivery of my order?

Do you deliver to the Channel Islands?

What are the different shipping methods available?

What should I do if I am not present for the delivery of my order?

Are there customs/import charges for UK or Switzerland delivery?

SHIPPING POLICY

Is online payment totally secure on your website?

Which payment methods do you accept?

Can I combine multiple discount or promo codes on an order?

How to pay with Klarna?

Can I pay for my order via bank transfer or cash on delivery?

PAYMENT OPTIONS

How do I redeem my points for a Reward?

How can I get FREE returns as a Member?

Why can't I use my Reward discount code and a promotional code on the same purchase?

How can I use more than a €/£/CHF 60 discount Reward?

I didn't get my Birthday Reward as a Gold Member.

I have more than one loyalty account, can I consolidate my points under one single account?

How do I use my reward on Spyder Rental?

THE REWARDS

How can I earn points?

How many points do I earn for my purchases?

How long does it take for my points to show in my account after shopping?

How do I find out how many loyalty points I have?

Currency correspondance

Can I use my points earned outside Europe in Europe?

How long does it take for my points to show in my account for a review I submitted?

I returned my purchase that was made using a Reward coupon, will I get my points back?

What happens to my points when I return or cancel an order?

When do my points and/or tier status expire?

When will my points be awarded to my account?

Do I earn points when I buy a gift card?

Points in my account have gone missing.

THE POINTS

How do I return one or more articles?

Is postage free on returned items?

How long is the return period?

How long does it take to receive a refund from my online return?

How long do I have to return my order?

When will I be refunded for my return?

Can I exchange an item?

What should I do if I receive a product other than what I have ordered?

Are the shipping costs also refunded if I return my order?

RETURNS

How to exchange an item?

Can a defective product be exchanged?

If the price of the product has changed, do I have to pay the difference if the item is more expensive, or will I be refunded the difference if the item is now on sale?

Is it possible to block a size for exchange?

Can an item be exchanged for a different one?

How long does the exchange take?

EXCHANGES

RETURNS & EXCHANGES

WARRANTY POLICY

What to do if I receive a defective product at a Spyder reseller (online or in a shop)?

WARRANTIES

DWR Treatment

Snow and Technical Outerwear Care Instructions

Am I able to purchase old Spyder styles?

Can I wash my Gore-Tex jacket?

How do I choose the right Spyder size?

Are your online products the same as those sold in your shops?

Do you replenish your out of stock items?

Can I book an item?

How can I fix a detached glued seam on a Spyder jacket?

Is it possible to buy spare parts like hoods or suspdenders?

PRODUCT INFORMATION

Where can I buy a Spyder e-gift card?

How do I use my e-gift card in the online shop?

Where can I use my Spyder e-gift card?

Do I earn loyalty points when I buy a e-gift card?

What is the remaining balance on my Spyder e-gift card?

What happens to my Spyder e-gift card if I return my order, part of it, or if my order is cancelled?

What happens to my Spyder e-gift card if I lose it?

Is it possible to cancel the purchase of a gift card?

Can I purchase a e-gift card to pay in Pounds sterling (£) and Swiss francs (CHF)?

E-GIFT CARD

How can I reach the customer service?

What are the opening hours of the customer service?

CONTACT US