REPAIR POLICYUpdated 16 days ago
At Spyder, we are driven by the hope of transforming outdoor sports practices towards greater sustainability and by the desire to take concrete action to preserve the environment. Therefore, we work to make repairs an obvious and simple act, so that the life of your Spyder garment can be reasonably extended.
HOW TO REQUEST A REPAIR?
Under warranty
If your item is under warranty (2-year period following the date of purchase), click here.
Out of warranty
If your item is out of warranty (the 2-year period has exceeded) and:
WHAT WILL SPYDER DO WITH MY GARMENT?
At Spyder's sole discretion, we will first try to repair a warrantied item; if we can't repair the item we'll find a suitable solution.
Repairs that are not covered under warranty will be repaired at the owner's expense. You'll be notified of this choice before we commence the repair process.
Be advised that Spyder will repair to functional utility. Zippers, pulls, logos and snaps will be repaired or replaced to the best of our ability.
For instance, Spyder uses custom colors and snaps and we may no longer have the original zipper color or snap design in stock.
Spyder does not perform alterations.
HOW LONG DOES A REPAIR ORDER TAKE?
If the return is accepted, our team will then proceed with an examination in order to determine the origin of the defect. We will then do what is necessary to satisfy your request as urgently as possible, normally around 15 working days.