Spyder offers a 2-year policy and is subject to individual country's laws and regulations. Spyder offers a warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's warranty is on

Spyder offers a 2-year policy and is subject to individual country&apos;s laws and regulations.&#xA0;Spyder offers a warranty against defects in materials and workmanship, which is applicable on outerwear only&#x2014;ski jackets and ski pants. Spyder&apos;s warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.&#xA0;The Customer Service of spyder.eu will only take care of the claims of customers that purchased on the official website. If the item was purchased from a reseller, the customer must forward the claim to the corresponding store.&#xA0;Said reseller store&#xA0;is responsible for the purchase and will give you a solution to your claim.In the event that the item is no longer under warranty, at Spyder&apos;s sole discretion, we will first try to repair a warrantied item; if we can&apos;t repair the item we&apos;ll find a suitable solution.&#xA0;Repairs that are not covered under warranty will be repaired at the owner&apos;s expense.&#xA0;You&apos;ll be notified of this choice&#xA0;before we commence the repair process. We accept Visa, MasterCard, and American Express for repairs not covered under warranty.Be advised that Spyder will&#xA0;repair to&#xA0;functional utility. Zippers, pulls, logos and snaps will be repaired or replaced to the best of our ability. We&apos;re good, but a repair often looks like a repair. For instance, Spyder uses custom colors and&#xA0;snaps&#xA0;and we may no longer have the original zipper color or snap design in stock. Spyder does not perform alterations.If your item qualifies for a repair, please visit this page <a href="https://spyder.eu/pages/repair-policy">Repair Policy.</a>

WARRANTY POLICY

SPYDER's warranty policy depends on the point of purchase of the defective product. All warranty claims must be evaluated by the shop or multi-brand shop where the purchase was made. Warranty claim process:File a warranty claim directly with the shop

SPYDER&apos;s warranty policy depends on the point of purchase of the defective product. All warranty claims must be evaluated by the shop or multi-brand shop where the purchase was made.Warranty claim process: File a warranty claim directly with the shop where the item was purchased. You will need to provide the following information:1 or 2 photos of the damaged or defective item; The model name, reference number and the colour and size of the damaged or defective item; The customer&apos;s name; The address; E-mail address; The telephone number; The name of the shop where the purchase was made. Warranty claims must be accompanied by proof of purchase from an authorised SPYDER dealer (copy of receipt or bank statement must clearly identify the dealer).Please request full information about claims and manufacturer&apos;s warranties directly from the shop.The shop reserves the right to refuse the warranty claim if its terms and conditions are not met.

What to do if I receive a defective product at a Spyder reseller (online or in a shop)?

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Spyder

WARRANTIES

How can I place an order online?

Has my order been placed?

What are the order preparation and shipment timelines?

Can I cancel or edit my online order?

How can I obtain a copy of my invoice?

Does Spyder offer price adjustments?

Official Spyder websites

Can my order be gift-wrapped?

Why is the status of my order "cancelled"?

I haven’t received a confirmation email for my order, is it normal?

Can I order over the phone?

ONLINE ORDER

Do I have to create an account to place my order?

Why should I create a Spyder account?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

I have forgotten my password, what should I do?

MY ACCOUNT

How much does shipping cost?

What countries do you deliver to?

I still have not received my order. What should I do?

Part of my order is missing, is this normal?

My parcel has been damaged, what should I do?

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

How can I track the delivery of my order?

Do you deliver to the Channel Islands?

What are the different shipping methods available?

What should I do if I am not present for the delivery of my order?

Are there customs/import charges for UK or Switzerland delivery?

SHIPPING POLICY

Is online payment totally secure on your website?

Which payment methods do you accept?

Can I combine multiple discount or promo codes on an order?

How to pay with Klarna?

Can I pay for my order via bank transfer or cash on delivery?

PAYMENT OPTIONS

How do I redeem my points for a Reward?

How can I get FREE returns as a Member?

Why can't I use my Reward discount code and a promotional code on the same purchase?

How can I use more than a €/£/CHF 60 discount Reward?

I didn't get my Birthday Reward as a Gold Member.

I have more than one loyalty account, can I consolidate my points under one single account?

How do I use my reward on Spyder Rental?

THE REWARDS

How can I earn points?

How many points do I earn for my purchases?

How long does it take for my points to show in my account after shopping?

How do I find out how many loyalty points I have?

Currency correspondance

Can I use my points earned outside Europe in Europe?

How long does it take for my points to show in my account for a review I submitted?

I returned my purchase that was made using a Reward coupon, will I get my points back?

What happens to my points when I return or cancel an order?

When do my points and/or tier status expire?

When will my points be awarded to my account?

Do I earn points when I buy a gift card?

Points in my account have gone missing.

THE POINTS

I’m from outside the European countries, Switzerland and the UK, can I join?

How do I join the Rewards program?

THE PROGRAM

INSYDER LOYALTY PROGRAM

How do I return one or more articles?

Is postage free on returned items?

How long is the return period?

How long does it take to receive a refund from my online return?

How long do I have to return my order?

When will I be refunded for my return?

Can I exchange an item?

What should I do if I receive a product other than what I have ordered?

Are the shipping costs also refunded if I return my order?

RETURNS

How to exchange an item?

Can a defective product be exchanged?

If the price of the product has changed, do I have to pay the difference if the item is more expensive, or will I be refunded the difference if the item is now on sale?

Is it possible to block a size for exchange?

Can an item be exchanged for a different one?

How long does the exchange take?

EXCHANGES

RETURNS & EXCHANGES

DWR Treatment

Snow and Technical Outerwear Care Instructions

Am I able to purchase old Spyder styles?

Can I wash my Gore-Tex jacket?

How do I choose the right Spyder size?

Are your online products the same as those sold in your shops?

Do you replenish your out of stock items?

Can I book an item?

How can I fix a detached glued seam on a Spyder jacket?

Is it possible to buy spare parts like hoods or suspdenders?

PRODUCT INFORMATION

Where can I buy a Spyder e-gift card?

How do I use my e-gift card in the online shop?

Where can I use my Spyder e-gift card?

Do I earn loyalty points when I buy a e-gift card?

What is the remaining balance on my Spyder e-gift card?

What happens to my Spyder e-gift card if I return my order, part of it, or if my order is cancelled?

What happens to my Spyder e-gift card if I lose it?

Is it possible to cancel the purchase of a gift card?

Can I purchase a e-gift card to pay in Pounds sterling (£) and Swiss francs (CHF)?

E-GIFT CARD

How can I reach the customer service?

What are the opening hours of the customer service?

CONTACT US