WARRANTY POLICYUpdated a month ago

Spyder offers a 2-year policy and is subject to individual country's laws and regulations. 

Spyder offers a warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase. 

The Customer Service of spyder.eu will only take care of the claims of customers that purchased on the official website. If the item was purchased from a reseller, the customer must forward the claim to the corresponding store. Said reseller store is responsible for the purchase and will give you a solution to your claim.

In the event that the item is no longer under warranty, at Spyder's sole discretion, we will first try to repair a warrantied item; if we can't repair the item we'll find a suitable solution. 

Repairs that are not covered under warranty will be repaired at the owner's expense. You'll be notified of this choice before we commence the repair process. We accept Visa, MasterCard, and American Express for repairs not covered under warranty.

Be advised that Spyder will repair to functional utility. Zippers, pulls, logos and snaps will be repaired or replaced to the best of our ability. We're good, but a repair often looks like a repair. For instance, Spyder uses custom colors and snaps and we may no longer have the original zipper color or snap design in stock. Spyder does not perform alterations.

If your item qualifies for a repair, please visit this page Repair Policy.