SHIPPING POLICY

How much does shipping cost?

The cost of shipping depends on the total amount of your order, the delivery country and the shipping service you choose:. Please note that orders placed after 7:00 am CET+1 will be prepared and shipped the next working day. Our warehouse is closed o

What countries do you deliver to?

This website provides orders for the following countries:. Austria, Belgium, Denmark, France, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, and Sweden (Exclu

I still have not received my order. What should I do?

If you still have not received your parcel more than a week after the expected delivery date, contact the customer service, one of our agents will be happy to offer you a personalized solution.

Part of my order is missing, is this normal?

Check your order shipping email that all your ordered items have been sent. It is possible that one or more items were not available when your order was prepared. In this case, the items that have not been delivered will be automatically refunded.

My parcel has been damaged, what should I do?

If you notice, when your parcel is delivered, that the packaging has been damaged, you have two options:. - Refuse delivery of the parcel and it will be returned to us. - Accept the parcel, indicating that the packaging is damaged on the delivery not

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

If your parcel has been returned to sender, you can contact our customer service. You will get two options:. - Ask for a full refund into the account that was used to place your order. - Ask for your parcel to be sent back to the address of your choi

How can I track the delivery of my order?

Once your order has been shipped, you receive an email detailing the order tracking number. You can also track your order via your Spyder online customer account (order being prepared, order shipped, etc.) or on the following link Track my order.

Do you deliver to the Channel Islands?

Spyder does not offer the option to ship parcels to the Channel Islands, neither Jersey nor Guernsey.

What should I do if I am not present for the delivery of my order?

If you are away at the time of delivery, the carrier will drop off your parcel to an access point or they will return it to our warehouse. Please make sure to contact the carrier to avoid any misunderstanding.

Are there customs/import charges for UK or Switzerland delivery?

No, there are no customs or import charges for deliveries to the UK or Switzerland.