THE POINTS

How can I earn points?

You can earn reward points by making Spyder purchases on our website https://spyder.eu/ or by completing Insyder actions.

How many points do I earn for my purchases?

Please note that the value of your points is defined by your status before you place your order. BRONZE: Your total purchase(s) of Qualifying Product(s) is less than £/CHF/€649 over a twelve (12) month period beginning from the date You entered the B

How long does it take for my points to show in my account after shopping?

Spyder will post earned Points to Your account within thirty (30) days from the purchase of a Qualifying Product or the performance of a Qualifying Activity. Points may only be redeemed after being posted to your account.

How do I find out how many loyalty points I have?

Login using your Spyder Insyder Rewards and navigate to “My Insyder Rewards” section. Here you will see how many points you have, what status Tier you are in, how much you need to spend to reach the next status Tier, as well as a complete history of

Currency correspondance

We do not differentiate between currencies, for us all customers are important regardless of their place of residence:. For every €1 = £1 = CHF1 spent, you’d get as many points as your status indicates:

Can I use my points earned outside Europe in Europe?

The European INSYDER Loyalty Rewards Program applies only to the customers whose countries are served by our transport links (Switzerland and UK included). You can find the full list of countries here. If you are a US Customer, for example, you must

How long does it take for my points to show in my account for a review I submitted?

Typically, it takes 3-5 business days (if not sooner) for the review points to reflect in your account once submitted.  Reviews will need to be a week apart and will only allow up to 5 reviews for pts. If x2 reviews are submitted in one week only 1 s

I returned my purchase that was made using a Reward coupon, will I get my points back?

Returns must be made to their original point of purchase. When returning a purchase made on https://spyder.eu/, if you return your entire purchase, any Points you redeemed for the Reward coupon code used on that purchase will be credited back to your

What happens to my points when I return or cancel an order?

If you return the whole order, you will be refunded on the original method of payment and the Points redeemed to issue the Reward will be credited back to your Membership account within thirty (30) days. If you return part of your order, you will be

When do my points and/or tier status expire?

Your eligibility to achieve Bronze, Silver, and Gold status tiers is based on your cumulative eligible purchases made online at https://spyder.eu/. Your tier status lasts for 12 months following your entry to the tier unless you continue to make addi

When will my points be awarded to my account?

For purchases made on our website, points will be awarded to your loyalty account when your order ships. You will be required to activate your account on https://spyder.eu/ in order to view and redeem your points.

Do I earn points when I buy a gift card?

No Points will be earned on the purchase of a Spyder Gift Card(s).

Points in my account have gone missing.

Any points earned from a purchase returned in its entirety will be removed from your account. If you’ve earned points on a purchase that is partially returned, your points will be reversed, and your total points earned on the purchase will reflect yo