How do I return one or more articles?
Then, please click on the corresponding geographical area below to read your return procedure:. I ordered in Europe. I ordered in the UK or Switzerland
All articles
RETURNS
Is postage free on returned items?
https://spyder.eu/a/return
How long is the return period?
Spyder wants to assure you are 100% satisfied with your online order which is why we offer a 30 day return period from the original delivery date for a refund back to the original form of payment on file for the order. Note: Products or packages mai
How long does it take to receive a refund from my online return?
Once your product has been physically received, returns take about 5-7 business days to process. Once this refund has been successfully processed a credit memo will be emailed to the address on file as proof of the refund reflecting to your account.
How long do I have to return my order?
When you receive your parcel, if you are not completely satisfied with your order, you can partially or totally return it within the 30 days after receiving it. Any return made later than that will not be treated and the item will be returned to you.
When will I be refunded for my return?
The processing time is about 2-3 days from receipt of your return. During sales and promotional periods, the processing time may be slightly longer. Once your return is treated, you receive an email to confirm the refund if the returned items meet th
Can I exchange an item?
For the countries belonging to the European Union the size exchange is free!. You can request it in the following link: https://spyder.eu/a/return. However, currently, we do not offer an exchange service for the UK nor Switzerland. Nevertheless, you
What should I do if I receive a product other than what I have ordered?
If you receive a product which you did not order, please contact our customer service, who will advise you of the next steps to take.
Are the shipping costs also refunded if I return my order?
We will refund the shipping costs (standard delivery) if you return your complete order, and if the returned products are compliant with our returns policy. The shipping costs will not be refunded if the returned order is not complete. If you have ch