On the returns page of our website, you now have the option to request an exchange of the size of the products you have ordered. Simply select the ‘Exchange’ option by clicking on the link https://www.spyder.eu/a/return. We will send you a confirmati
It is indeed possible. When requesting an exchange, you must specify the reason for the exchange, upload photos showing the defect and the general condition of the product, and write a comment justifying your request. After verification by us, the ex
We guarantee that when you request the size exchange of an item you will not have to pay the difference if the item is more expensive, nor you will be refunded if the item is on sale. We will respect the price you paid when you placed your first orde
Unfortunately, it is not possible to block sizes when requesting an exchange.Exchange requests are subject to stock availability at the time they are made. Stock may vary between the time the request is made, the time the carrier delivers the return,
The exchange option is reserved for size exchanges only. It is not possible to exchange either the colour or the article.
Returns are processed within approximately 3 working days of receipt of the package in our warehouse. You will be notified of the return treatment by email. In periods of sales or commercial operations, the processing time may be slightly longer. Onc